Refund policy

Last updated: November 3, 2026

30-Day Money-Back Guarantee

If VOLTA isn't right for you, contact us within 30 days of delivery and we'll refund the price of your products, opened or unopened.

• The guarantee covers one-time orders and the first order of a subscription.
• Recurring subscription orders that have already been charged and shipped are not refundable. You can skip, pause or cancel your subscription anytime before your next billing date (see our Subscription Policy).

How to request a refund

Email support@takevolta.com with your order number. If we ask you to send products back, we'll reply with the return address and instructions. Please don't send items back without contacting us first.

Return shipping is paid by the customer, unless your order arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number, a photo, and the lot number printed on the tin. Keep the tin until we confirm. We'll send a replacement or issue a refund at no cost to you.

When you'll get your refund

Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post it. If you haven't received it after 15 business days, email support@takevolta.com.

Exchanges

We don't process direct exchanges. To switch flavors or formulas, contact us about a refund and place a new order.